easyJet's ‘on time performance' (OTP)
Getting our passengers to their destinations on time is a key focus for easyJet. Every three months we will update this page with our most recent punctuality numbers.
How do we measure our OTP?
The time of each arrival is recorded automatically via the ACARS system in the aircraft and sent directly to our operational control centre. Some other airlines have alternative methods to measure OTP including manual inputting which can be subject to inaccuracies and even abuse. The automatic system easyJet has in place ensures that we can correctly measure the time our passengers arrive at their destination.
About easyJet's network
easyJet flies between more primary airports on more popular routes across Europe than any other airline. These airports offer our passengers a greater connectivity across Europe, however they tend to be busier and more subject to slot constraints and curfews than smaller airfields located further away from Europe's main cities. Nonetheless, we do everything we can to get passengers to their destination on time.
Quarter 1
Q1 2012 (with 2011 comparison)
| Arrivals % |
Oct 11 (Oct 10) |
Nov 11 (Nov 10) |
Dec 11 (Dec 10) |
Q1 12(Q1 11) |
|---|
| Within 15 mins |
88% (70%) |
91% (76%) |
86% (47%) |
88% (65%) |
Following an excellent summer performance last year easyJet continues to deliver robust On Time Performance.
The performance in the quarter has been particularly strengthened by the reduction in disruption year-on-year as a result of the mild winter.
On Time Performance is now embedded and easyJet is now consistently delivering in the upper quartile of airlines in Europe.
Q4 2011 performance
Q3 2011 performance
Q2 2011 performance