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Our performance

easyJet's ‘on time performance' (OTP)

Getting our passengers to their destinations on time is a key focus for easyJet. Every three months we will update this page with our most recent punctuality numbers.

How do we measure our OTP?

The time of each arrival is recorded automatically via the ACARS system in the aircraft and sent directly to our operational control centre. Some other airlines have alternative methods to measure OTP including manual inputting which can be subject to inaccuracies and even abuse. The automatic system easyJet has in place ensures that we can correctly measure the time our passengers arrive at their destination.

About easyJet's network

easyJet flies between more primary airports on more popular routes across Europe than any other airline. These airports offer our passengers a greater connectivity across Europe, however they tend to be busier and more subject to slot constraints and curfews than smaller airfields located further away from Europe's main cities. Nonetheless, we do everything we can to get passengers to their destination on time.

Q1 2016 with 2015 comparison

  • easyJet’s on-time performance is continuing to improve from the summer with 82% of flights arriving on time in Q1 2016.
  • At Gatwick, operational performance improved after a very busy summer, despite a difficult operating environment. With 25% of our capacity overflying the region we have been severely affected by systems changes at Brest Air Traffic Control, as well as by increased security and immigration controls across the network.
  • easyJet experienced 684 cancellations in Q1 2016 compared to 468 cancellations in Q1 2015. Flights to Sharm El-Sheikh were the biggest proportion of these. We successfully repatriated those customers who were in Egypt at the time and have currently suspended all flights to Sharm El-Sheikh until 27 May 2016.

OTP % arrivals within 15 minutes

Oct Nov Dec Q1
FY’16 82% 84% 79% 82%
FY’15 85% 91% 82% 86%