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Our performance

easyJet's ‘on time performance' (OTP)

Getting our passengers to their destinations on time is a key focus for easyJet. Every three months we will update this page with our most recent punctuality numbers.

How do we measure our OTP?

The time of each arrival is recorded automatically via the ACARS system in the aircraft and sent directly to our operational control centre. Some other airlines have alternative methods to measure OTP including manual inputting which can be subject to inaccuracies and even abuse. The automatic system easyJet has in place ensures that we can correctly measure the time our passengers arrive at their destination.

About easyJet's network

easyJet flies between more primary airports on more popular routes across Europe than any other airline. These airports offer our passengers a greater connectivity across Europe, however they tend to be busier and more subject to slot constraints and curfews than smaller airfields located further away from Europe's main cities. Nonetheless, we do everything we can to get passengers to their destination on time.

Q3 2016 with 2015 comparison

easyJet was disproportionally affected by many external factors during the quarter with a very high level of cancellations with 1,221 compared to 726 in the third quarter 2015 (excluding the impact of planned cancellations related to the Rome Fiumicino fire which therefore minimised cost impact). This was mainly driven by strike action, severe weather and air traffic congestion issues. June in particular was badly affected, suffering 852 cancellations compared to 487 in 2015 (excluding Fiumicino). There were eleven air traffic control strikes in June alone.

As part of Airlines 4 Europe, easyJet has recently again asked the EU to put measures in place to protect customers from industrial action across Europe.

OTP % arrivals within 15 minutes April May June Q3 YTD
FY’16 83% 77% 64% 74% 79%
FY’15 82% 80% 75% 79% 83%

Excluding the UK, which is heavily influenced by the amount of capacity flying from Gatwick and Luton, the network’s On Time Performance year to date is over 80%.