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Our performance

easyJet's ‘on time performance' (OTP)

Getting our passengers to their destinations on time is a key focus for easyJet. Every three months we will update this page with our most recent punctuality numbers.

How do we measure our OTP?

The time of each arrival is recorded automatically via the ACARS system in the aircraft and sent directly to our operational control centre. Some other airlines have alternative methods to measure OTP including manual inputting which can be subject to inaccuracies and even abuse. The automatic system easyJet has in place ensures that we can correctly measure the time our passengers arrive at their destination.

About easyJet's network

easyJet flies between more primary airports on more popular routes across Europe than any other airline. These airports offer our passengers a greater connectivity across Europe, however they tend to be busier and more subject to slot constraints and curfews than smaller airfields located further away from Europe's main cities. Nonetheless, we do everything we can to get passengers to their destination on time.

On Time Performance for FY2016

easyJet’s strong operational and cost performance is built around ensuring aircraft depart and arrive on time. This minimises disruption costs and improves customer satisfaction and repeat purchases, which in turn increases revenue.

Disruption due to air traffic and other strikes in Europe, as well as severe weather and runway closures at Gatwick airport, has severely impacted easyJet’s performance during the year. During the year, easyJet cancelled 3,268 flights (2015: 2,637) and on time performance was 77% across the network, a decrease of 3 percentage points from 2015. Given the level of external disruption this is a resilient performance.

OTP % arrivals within 15 minutes(1) Q1 Q2 Q3 Q4 Full year
2015 Network 86% 86% 79% 74% 80%
  Network excluding UK 86% 87% 81% 77% 82%
2016 Network 82% 82% 74% 71% 77%
  Network excluding UK 83% 84% 78% 76% 80%
(1) On-time performance measured by internal easyJet system