Introduction by Carolyn McCall – Chief Executive
Our passengers and people lie at the heart of the business. The delivery of high levels of customer service depends on motivated, connected people. As well as placing safety as our highest priority we continually seek to improve customer service. Our Customer Board plays an important role in this process and this year we have developed a number of new initiatives which will help drive further performance improvements. This has been supported by a culture change programme involving our people to ensure we deliver excellent customer service.
Airlines have a responsibility to minimise their impact on the environment. At easyJet we do this in a number of ways.
Our industry’s most significant impact is through our CO2 emissions. However, due to easyJet’s simple, efficient operations and young fleet, our passengers’ carbon footprint is already 22% less than a passenger on a traditional airline flying on the same route and aircraft.
We are also always looking at ways to lower our emissions further. Our planned investment in 100 new Airbus A320neo aircraft will ensure we continue to have one of the most efficient fleets in Europe. The new planes will be around 13% to 15% more fuel efficient than the planes they are replacing and our target is that they will form 35% of the fleet by 2022.
We recognise the importance of developing a long-term strategy for further reductions and work to achieve this through Sustainable Aviation, which sets out the collective approach of UK aviation to tackling the challenge of ensuring a sustainable future for our industry.
At a local level, noise tends to be the major environmental issue and accordingly easyJet works very closely with our airport partners in order to reduce it.
More generally, we remain strongly committed to engaging with the local communities where we are based and this has involved easyJet supporting a number of community initiatives and activities across our network.
Our links are particularly strong around our headquarters in Luton where we employ the most people and where we have forged strong links with the local community through partnerships with schools, local government, businesses and the local football team.
Across our network we focus our charitable efforts through our partnership with UNICEF which has raised over £2.1 million in just two years. These donations from easyJet and its passengers have allowed UNICEF to vaccinate over 5.3 million mothers and children against preventable, life threatening diseases across West and Central Africa.
We want to grow our talent and keep easyJet strong. We do this by having enthusiastic, well prepared people who are capable of stepping in for each other and taking ownership. We’re already working hard on this. Last year’s priority of developing good leaders and managers has added value to our business already and we will continue to build on this to ensure we are developing our key people.