Our customers

easyJet is passionate about connecting people by making travel easy and affordable. At easyJet the service is focused on the customer with an emphasis on creating a friendly experience. Over the last year a number of new initiatives have been introduced to further improve customer service and ensure customers lie at the heart of the airline including:

  • easyJet ‘Customer Charter’
  • end to end customer journey
  • customer experience governance
  • operational performance
  • allocated seating

See our ongoing work to improve customer service and put customer first through: