At Newcastle Airport, the airline’s newest UK base, the Warburton family run into problems. Their 15-year-old son Bobby is not allowed to fly because he doesn’t have his own passport and despite their protests, easyJet won’t back down. However, dad Robert hatches an audacious plan that might save their holiday but will need easyJet and the passport office to play ball.
Meanwhile at Luton Airport, an angry Mr Barvi is shouting about his situation to anyone who will listen. Delays on the train to the airport meant he was too late to check in for his flight to Glasgow. To add to his misery, there are no other flights to Glasgow so he will have to stay in Luton, at his own expense. Mr Barvi wants compensation and an apology and so it’s up to passenger manager Jane Boulton to sort him out in her own special way.
At Liverpool, a Somali family about to board a flight to Geneva have been held back due to confusion about visas. Supervisor Jo Dempsey says they need the visas to enter Switzerland but they say otherwise. If they are wrong and are allowed to fly, easyJet face hefty fines, but if they are right and don’t fly, Jo is in for an earful. With the plane due to depart in minutes, she has her work cut out.
Manager Leo Jones is confronted by an angry mob of passengers who, having been delayed on a flight from Belfast, have arrived too late to check in for the last flight to Paris. Despite his best efforts to get them away to Paris, it seems they are stranded in Luton. But when an easyJet staff member is allowed to check in for the same flight, after arriving later than they did, Leo has some explaining to do.
And easyJet senior captain Chris Pell and his family bid an emotional farewell to 10-year-olds Lianna and Olga who have been staying with them for a month. The girls are returning home to Gomel in Belarus – an area badly affected by the fallout of the Chernobyl disaster in 1986. Just one month away from the area affected by radiation has helped to build up their immune system and could extend their lives by up to two years. Even though their time together has been short, it has left lasting memories for all.